1. About Trung-Tin Pham
The company Trung-Tin Pham (9905102456) is based in Malmö, Sweden.
Postal address: Närkesgatan 3, 21430 Malmö, Sweden.
If you wish to contact us, please email info@todikids.com with your inquiry and contact details we will get back to you shortly.
2. Orders
When you complete your purchase, an order confirmation will be sent to your email address. The confirmation contains all details regarding the products, price, billing, and shipping address.
If there is any error in the order confirmation, you must contact us immediately via info@todikids.com.
3. Delivery
Our normal delivery times are 5–12 business days. Orders placed on weekends are shipped no earlier than the following Monday.
Please note that high demand at postal carriers can cause delays that are beyond our control. If your delivery is delayed and we have not informed you of an extended delivery time, please contact us at info@todikids.com.
Note that additional customs or VAT charges may apply, as you are the private importer of the product you order.
4. Prices
All prices are stated in USD (US Dollar) or SEK (Swedish Krona) and include VAT.
We reserve the right to adjust prices due to supplier price changes, printing errors, or incorrect pricing caused by inaccurate information.
5. Right of Withdrawal
When purchasing goods online, you have a statutory 14-day right of withdrawal, valid from the day you receive your order.
5.1 How to exercise your right of withdrawal:
You must notify us that you wish to withdraw your purchase. Send an email to info@todikids.com stating your name, address, email address, order number, and which items you wish to return.
You must return the products immediately and no later than 14 days after notifying us.
You are responsible for return shipping costs and for the condition of the products during return shipping. The products should therefore be well packaged and in their original packaging.
We reserve the right to deduct an amount corresponding to the decrease in value of the product if it is used or damaged.
5.2 The right of withdrawal does not apply to:
• Sealed products that cannot be returned for health or hygiene reasons if the seal has been broken
• Custom-made or personalized items
• Services that have been fully performed with your consent before the withdrawal period
• Perishable goods such as food items
• Single issues of newspapers or magazines
6. Complaints and Claims
All products are inspected before shipping. Should a product nevertheless be damaged or incorrect upon arrival, we will, in accordance with consumer protection laws, rectify the issue free of charge.
You must always contact us for approval before returning a defective item. Complaints must be sent immediately after discovering the defect.
6.1 How to make a complaint:
Send an email to info@todikids.com including your name, address, email, order number, and a description of the defect (and preferably a photo).
If we cannot correct the issue or provide a replacement, we will refund you in accordance with consumer protection laws. We cover return shipping for approved complaints.
We reserve the right to deny a complaint if the item is not deemed defective under consumer law. We follow the guidelines of the Swedish National Board for Consumer Disputes (ARN) — see www.arn.se.
7. Limitation of Liability
We are not responsible for indirect damages caused by the product.
We accept no liability for delays or errors caused by circumstances beyond our control (Force Majeure), such as labor disputes, fire, war, governmental decisions, or supplier delays.
We also take no responsibility for product changes or variations made by suppliers or other factors outside our control.
8. Product Information
We reserve the right for possible typographical errors and out-of-stock products. We do not guarantee that product images exactly reflect the items’ appearance, as color variations may occur depending on your monitor, photo quality, or resolution.
9. Cookies
According to Swedish law, website visitors must be informed if cookies are used. A cookie is a small text file that the website saves on your computer to enable various functions. You can configure your browser to automatically reject cookies. More information is available on the Swedish Post and Telecom Authority’s website.
10. Personal Data
By purchasing from Trung-Tin Pham, you accept our Privacy Policy and our processing of your personal data.
We value your privacy and only collect the data necessary to process your order. We never sell or share your information with third parties without legal grounds.
10.1 What personal data we collect:
We store your first and last name, address, phone number, email address, IP address, and order history to manage your order and customer service requests.
10.2 Legal Basis:
Personal data is processed to fulfill our agreement with you and, with your consent, to send marketing or promotional offers.
10.3 Data Sharing:
• Payment Providers: To complete purchases, your information is shared with our payment provider (Klarna).
• Shipping Partners: For delivery, your name, address, and contact information are shared with PostNord.
• Newsletter Provider: If you subscribe to our newsletter, your name and email are shared with Klaviyo.
10.4 Your Rights:
You have the right to access, correct, or delete your personal data. Exceptions apply when we are legally required to retain information (e.g., for accounting purposes).
10.5 Data Protection:
We use industry standards such as SSL/TLS encryption and secure hash algorithms to protect your information.
11. Changes to Terms
We reserve the right to make changes to these terms at any time. Updates will be published on our website and are considered accepted upon purchase or site use.
12. Disputes and Governing Law
If a dispute cannot be resolved through our customer service, you can contact the Swedish National Board for Consumer Disputes (ARN) at www.arn.se.
For EU residents outside Sweden, complaints can be filed via the EU’s online dispute resolution platform: http://ec.europa.eu/consumers/odr.
Any disputes shall be resolved in accordance with Swedish law.