For logistical reasons, some items in the same order may be shipped separately, which means you may receive your products in multiple packages. To ensure accurate and timely delivery, please double-check and provide the correct delivery address during checkout.

Please note that we are not responsible for lost packages resulting from incomplete or incorrect addresses provided by the customer. It is important to verify your delivery details to avoid any shipping issues. At checkout, you can choose your preferred shipping method, including a free option, which may mean that the product is shipped from a supplier outside the country.

Our standard order processing time is 2–5 business days after the order is placed. After processing, the estimated delivery time is 5–9 business days. These are approximate delivery times, and we do not guarantee specific delivery dates.

Once your order has been processed, we will generate a tracking number and send it to you via an email confirmation. If you have not received your tracking number within 5 business days, please contact us at info@todikids.com and include your order number.

We aim to deliver your orders as quickly as possible, but unforeseen circumstances may cause delays, such as public or national holidays, natural disasters, airline or ground transport strikes, or other events beyond our control. If your delivery exceeds 45 business days, we offer a full refund to ensure your satisfaction.

You can rest assured that we are dedicated to meeting or exceeding your delivery expectations. Our team will always do everything possible to deliver your products on or before the estimated delivery date.

If you have any questions or concerns regarding our delivery process, please contact us at info@todikids.com.